Returns


Returns

We understand and appreciate that not all customers intend use their purchases immediately and require time to get down to their boat to check the suitability of a product.  With this in mind we are pleased to offer customers a generous 28 day returns policy with the following terms; 

Goods may be returned for full refund within 28 days of receipt without query. We cannot, however, refund or exchange damaged goods, non-stock items or goods which have been made to order such as rigging, cut lengths of rope, chain & wire. We ask customers to take extra good care when returning goods and, where possible, return original packaging. In order for your return to be processed swiftly it must contain a Returns Form.  In such an event you shall return to us at your cost the Goods, properly packed to ensure safe delivery, to our address as set out below. 

1. You can find your Returns Form displayed on the reverse of the Delivery Note with the original order. You can also download a PDF copy of the form by clicking here.

2. You should then contact our Sales Department on 0845 450 1077 or by e-mailing sales@gaelforce.net to request for a Returns Code.

3. The Returns Code should then be documented on the form along with your reason for return.

4. The Returns Form should be returned along with the goods.

We strongly recommend that when returning goods that you use a carrier that offers a "signed for" service as the goods remain the responsibility of the customer until received at our address below.

Returns Department

Gael Force Marine

136 Anderson Street

Inverness

IV3 8DH 

Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. Failure to do so may mean we are unable to contact you to confirm credit and/or refund arrangements.

 

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