Delivery and Returns

General information

For specific shipping information for your shipping country, click here.

How long will my order take to arrive?

  • We aim to dispatch orders within one working day of your order being placed, subject to stock availability. 
  • Orders using the standard service will take 3-5 working days to arrive once dispatched. Please allow for the 5 working days to elapse before contacting us in the unlikely event of a delay.
  • Orders using the express delivery will take 1-2 working days to arrive once dispatched. Orders must be placed before 12pm for same-day dispatch. Orders placed after 12pm will not be dispatched until the following day or the following week for a Thursday.

What if the product is out of stock?

  • When products are out of stock, you will be made aware during the checkout process and as instructed in your order acknowledgement e-mail.
  • Products usually take 7-14 days to arrive at our premises from our suppliers.
  • We will contact you within one working day if we discover that a product is likely to be out of stock for longer than 14 days.
  • Stock levels on the website are our Inverness branch only. There may be stock available in our Plymouth branch. Please call us to find out if an item is showing out of stock online.

Do you dispatch or deliver on the weekend?

  • Orders are processed manually which means we only dispatch orders on weekdays.
  • Orders placed after 12 pm on a Friday will not be dispatched until the Monday.
  • Our couriers do not normally deliver on the weekend and we cannot guarantee that you will receive your order on a Saturday.

When will my order be delivered?

  • You can track your order using the tracking number in your dispatch email via
  • Once the order leaves our premises, we cannot guarantee an exact delivery time and date.

Will my order be left at my house if I am out?

  • All our orders are sent with a courier and all packages require a signature. Goods cannot be left without a signature.


Known exceptions to normal service:

  • Easter Weekend - Orders placed on Good Friday/Easter Monday will be dispatched on Tuesday as couriers do not operate on these days. Express Delivery not available.
  • May Day - Orders placed on May Day Monday (or Friday prior) will be dispatched on Tuesday as couriers do not operate on these days. Express Delivery not available.
  • Bank Holidays - Orders placed on Bank Holidays will be dispatched the following day as couriers do not operate on these days.
  • Christmas - Gael Force closes on 25th/26th Dec. Orders placed on 24th Dec may not be delivered until the New Year. Orders placed between Christmas & New Year may not be processed and will not be delivered until the New Year. Express Delivery not available.
  • New Year - Gael Force closes on 1st/2nd Jan. Orders will be processed the next working day. Express Delivery not available.

Standard Products (Non-hazardous/Non-bulky products)


Standard courier delivery

(3 to 5 working days)

0.5kg-10kg & Under 1.5m length

Standard courier delivery

(3 to 5 working days)

10-30kg & Under 1.5m length

Express delivery

(1 to 2 working days)

Up to 10kg & Under 1.5m length

UK Mainland £5.99 or FREE on orders over £120* £6.99 or FREE on orders over £120* £8.99 or £4.99 on orders over £120*

Scottish Islands

(KA27, PA41-78, PH42-44, HS1-9, KW15-17, ZE)

£5.99 or FREE on orders over £120* £6.99 or FREE on orders over £120* Not available

Northern Ireland,

Isle of Man,

Scilly Isles

£5.99 or FREE on orders over £120* £6.99 or FREE on orders over £120* Not available
Channel Isles £12.99 (zero-VAT) £12.99 (zero-VAT) Not available

*Our free standard delivery service - spending over £120

When you spend £120 or more online, we offer free standard delivery subject to the following terms and conditions:

  • Applies to the delivery of selected non-bulky items within UK mainland, some Scottish island addresses, Northern Ireland, Isle of Man and Isles of Scilly - this does not include the Channel Isles.
  • Applies to single orders with a minimum spend of £120 after any discount or promotions have been added.
  • Free delivery offer applies to standard delivery (standard box) only (3-5 working days).
  • If you can’t wait that long you can opt for express delivery (1-2 working days) at a reduced rate of £4.99.
  • One shipment only. If some of the items ordered are not in stock or split between our shop locations you may need to wait a little longer until the order is complete to dispatch. We will notify you if this is the case.
  • Valid for orders up to 30kg in weight and 1.5mtr in length.
  • Applies to retail transactions only.


  • This offer completely excludes the purchase of flares/pyrotechnics, batteries and liferafts.
  • This offer excludes antifouling, paints and hazardous liquids being dispatched to other GB postcodes pre-fixed BT, TR21-TR25, IM.

hazardous symbol Hazardous, Restricted and Bulky Products

As we are an ISO 9001 registered company, we are required to comply strictly with the regulations on the shipping of hazardous equipment, and this means using an ADR registered courier to ship any product with a hazardous label. The charges below are reflective of what our couriers charge us.


Bulky Product: 10kg to 50kg.
Goods between 1.5m - 3m in length.

Hazardous Products: Flares / 
Pyrotechnics. Up to 50kg

Goods over 30kg
UK Mainland postcodes

From £9.99

From £21.00 Pallet prices begin at £60.

West of UK island postcodes

(KA27, PA41-PA78, PH42-PH44) 


From £21.00

From £45.00 (KA27)

From £66.00 (PA/PH postcodes)

Western Isles Postcodes


From £8.99

From £62.00

Western Isles Postcodes


From £14.99

From £60.00
Orkney (KW15-KW17)

From £29.99

From £90.00
Shetland (ZE)

From £35.99

From £113.00
Northern Ireland (BT1-BT99)

From £29.99

Unable to ship to this area. From £118.99
Isle of Wight (PO30-PO41)


Call or email for price

Regrettably, we cannot deliver the hazardous/restricted products to the following GB postcode prefixes:

  • BT Postcodes (Northern Ireland).
  • GY & JE Postcodes (Channel Isles).
  • IM Postcodes (Isle of Man).
  • TR21, TR25 (Scilly Isles).

International Delivery

We cannot send hazardous goods, bulky items over 30kg and items over 1.5 metres in length to international destinations. We reserve the right to decline any order for hazardous goods destined for an international location. Hazardous items include, but are not limited to antifouling paint, lifejackets, co2 gas cylinders, liferafts, flares, paint, harmful liquids, outboard engines.

For specific shipping information for your shipping country, click here.

Deliveries to BFPO Addresses 

Delivery charges to BFPO addresses will vary. If you require delivery to be made to a BFPO address please contact us prior to placing your order and we will happily give you a quotation.


We understand and appreciate that not all customers intend to use their purchases immediately and require time to get down to their boat to check the suitability of a product.  With this in mind we are pleased to offer customers a generous 30 day returns policy with the following terms; 

Goods may be returned for a full refund within 30 days of receipt without query. We cannot, however, refund or exchange goods which have been damaged after acceptance, books, charts, software (if unsealed) or goods which have been personalised or made to order such as rigging, cut and/or spliced lengths of rope, chain & wire. For goods purchased in store, these must be returned as new and in their original packaging. Where goods made via mail order or on our website are being returned, we kindly advise you to return items with the original packaging where possible.  When returning goods please obtain and retain the proof of carriage. To speed up the credit of returned items please complete the form found on the rear of the original delivery note.

To enable the smooth processing of returns, we kindly advise that before returning any goods you call us on 01463 229400 or contact to obtain a “Returns Code”, then fill out the details below using the code along with our details and your reason for returning the goods. By doing following this process, your return will be processed quicker.

For items delivered which have arrived damaged or faulty, Gael Force Marine will arrange uplift. Any damages or shortages must be reported to us within 3 days of receiving the consignment. The goods shall be replaced or credited upon satisfactory inspection at our premises. Products under warranty may be returned to us for repair or replacement subject to the original manufacturer’s terms. Your statutory rights are unaffected.

Please note that in all cases of returned goods we are unable to supply alternative products for temporary use whilst items are being returned or assessed under warranty.

To download a PDF copy of our returns form, click here.

Your Right to Cancel

Law requires us to inform you, the customer, of your right to cancel.  Your right to cancel an order for goods ends 14 days after you receive your goods. To cancel, you must inform us in a durable medium – for example, by post or email. You must also return the product(s) to us at your own cost. You are legally obliged to ensure that the product(s) are returned to us in the same condition as sent by us. If not, we reserve the right to refuse acceptance of the product(s).

Returns should be addressed to:

Returns Department
Gael Force Marine Equipment Ltd
136 Anderson Street


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