Delivery And Returns


General information

For specific shipping information for your shipping country, click here.

We aim to dispatch orders within one working day of your order being placed, subject to stock availability. In the case of products being out of stock, you will be made aware of this during the checkout process and as instructed in your order acknowledgement e-mail.  We will contact you within one working day if we discover that a product is likely to be out of stock for longer than 14 days.

Orders are processed manually and we only dispatch orders on weekdays. Items are not dispatched on Saturdays and Sundays. Therefore, orders placed after 12pm on a Friday will not be dispatched until the following Monday. Courier deliveries do not normally occur on a Saturday, and we give no guarantee that you will receive an order on a Saturday. Once goods leave our premises we cannot guarantee an exact delivery time and date, however, we will do our utmost to get the goods to you on time. All our orders are sent with a courier.

For standard delivery, we offer a 3-5 working day service.  Please allow for the 5 working days to elapse before contacting us in the unlikely event of a delay.  You can also track your delivery with the courier through the tracking number which is sent along with the dispatch email.

For express delivery, we offer a 1-2 working day service. This applies to order placed before 12pm. If an order with express delivery is placed after 12pm, it will not be dispatched until the following day.

Packages will require a signature from a person at the delivery address. Goods will not be left without a signature.

Known exceptions to normal service:

  • Easter Weekend - Orders placed on Good Friday or Easter Monday will not be dispatched until the Tuesday, due to courier services not operating on these days.
  • May Day - Orders placed on May Day Monday (or the Friday prior) will not be dispatched until the Tuesday, due to courier services not operating on these days.
  • Christmas - Gael Force will be closed on 25th and 26th December. Orders placed on the 24th December may not be delivered until the New Year. Orders placed between Christmas and New Year may not be processed and will not be delivered until the New Year.
  • New Year - Gael Force will be closed on 31st December and 1st January. Orders will be processed the next working day.

Standard Products (non-hazardous/non-bulky products)

Region

Standard courier delivery

(3 to 5 working days)

0.5kg-20kg & Under 1.5m length

Standard courier delivery

(3 to 5 working days)

20-30kg & Under 1.5m length

Express delivery

(1 to 2 working days)

Up to 10kg & Under 1.5m length

UK Mainland £5.95 or FREE on orders over £100* £6.99 or FREE on orders over £100* £10.99 or £5.95 on orders over £100*

Scottish Islands

(KA27, PA41-78, PH42-44, HS1-9, KW15-17, ZE)

£5.95 or FREE on orders over £100* £6.99 or FREE on orders over £100* Not available for this area

Northern Ireland,

Isle of Man,

Scilly Isles

£5.95 or FREE on orders over £100* £15.99 Not available for this area
Channel Isles £12.99 (zero-VAT) £12.99 (zero-VAT) Not available for this area

*Our free standard delivery service - spending over £100
When you spend £100 or more online, we offer free standard delivery subject to the following terms and conditions.
• Applies to the delivery of selected non-hazardous items within UK mainland, some Scottish island addresses, Northern Ireland, Isle of Man and Isles of Scilly - this does not include the Channel Isles.
• Applies to single orders with a minimum spend of £100 after any discount or promotions have been added.
• Free delivery offer applies to standard delivery only (3-5 working days).
• If you can’t wait that long you can opt for express delivery (1-2 working days) at a reduced rate of £5.95.
• One shipment only. If some of the items ordered are not in stock or split between our shop locations you may need to wait a little longer until the order is complete to dispatch. We will notify you if this is the case.

• Applies to retail transactions only.

PRODUCT EXCLUSIONS
• This offer completely excludes the purchase of flares/pyrotechnics, batteries and liferafts.

• This offer excludes antifouling, paints and hazardous liquids being dispatched to Scottish Island postcodes pre-fixed HS6-HS9, KW15-17, PA41-78, PH42-44, and ZE.

• This offer excludes antifouling, paints and hazardous liquids being dispatched to other GB postcodes pre-fixed BT, TR21-TR25, IM.
• Valid for orders up to 30kg in weight and 1.5mtr in length.

 

hazardous symbol Hazardous, Restricted and Bulky Products

As we are an ISO 9001 registered company, we are required to comply strictly with the regulations on the shipping of hazardous equipment, and this means using an ADR registered courier to ship any product with a hazardous label. The charges below are reflective of what our couriers charge us.

Region

Antifouling, Harmful Liquids, Fire Extinguishers.

Up to 10kg. Goods between 1.5m and 3m in length.

Flares/
Pyrotechnics.

Up to 29kg

Liferafts

Under 30kg containing flares.

Goods over 30kg
UK Mainland postcodes

£8.99 or

FREE on orders over £100 up to 10kg

£26.40 Pallet prices begin at £60.

West of United Kingdom island postcodes

(KA27, PA41-PA78, PH42-PH44) 

£14.99

(free delivery is not available in these areas for hazardous items)

£14.99 (KA27)

£26.40 (PA41-PA78, PH42-PH44)

Please call for price

Western Isles Postcodes

(HS1-HS5)

£8.99 or

FREE on orders over £100 up to 10kg

£26.40 Please call for price

Western Isles Postcodes

(HS6-HS9)

£14.99

(free delivery is not available in this area for hazardous items)

£26.40 Please call for price
Orkney (KW15-KW17)

£14.99

(free delivery is not available in this area for hazardous items)

£26.40 Please call or email for price
Shetland (ZE)

£34.99

(free delivery is not available in this area for hazardous items)

£26.40 Please call or email for price
Northern Ireland (BT1-BT99)

£39.99

(free delivery is not available in this area for hazardous items)

Restricted items. Unable to ship to this area
Isle of Wight (PO30-PO41)

£16.99

(free delivery is not available in this area for hazardous items)

Please call for price tel : 0845 4501077 or email: sales@gaelforcegroup.com

Regrettably, we cannot deliver the hazardous/restricted products to the following GB postcode prefixes:
BT Postcodes (Northern Ireland)
GY & JE Postcodes (Channel Isles)
IM Postcodes (Isle of Man)
TR21, TR25 (Scilly Isles)


International Delivery

We cannot send hazardous goods, bulky items over 30kg and items over 1.5 metres in length to international destinations. We reserve the right to decline any order for hazardous goods destined for an international location. Hazardous items include, but are not limited to antifouling paint, lifejackets, co2 gas cylinders, liferafts, flares, paint, harmful liquids, outboard engines.


Deliveries to BFPO Addresses 

Delivery charges to BFPO addresses will vary. If you require delivery to be made to a BFPO address please contact us prior to placing your order and we will happily give you a quotation.

 
Returns

We understand and appreciate that not all customers intend to use their purchases immediately and require time to get down to their boat to check the suitability of a product.  With this in mind we are pleased to offer customers a generous 30 day returns policy with the following terms; 

Goods may be returned for a full refund within 30 days of receipt without query. We cannot, however, refund or exchange goods which have been damaged after acceptance, books, charts, software (if unsealed) or goods which have been personalised or made to order such as rigging, cut and/or spliced lengths of rope, chain & wire. For goods purchased in store, these must be returned as new and in their original packaging. Where goods made via mail order or on our website are being returned, we kindly advise you to return items with the original packaging where possible.  When returning goods please obtain and retain proof of carriage. To speed up the credit of returned items please complete the form found on the rear of the original delivery note.

To enable the smooth processing of returns, we kindly advise that before returning any goods you call us on 01463 229400 or contact sales@gaelforcegroup.com to obtain a “Returns Code”, then fill out the details below using the code along with our details and your reason for returning the goods. By doing following this process, your return will be processed quicker.

For items delivered which have arrived damaged or faulty, Gael Force Marine will arrange uplift. Any damages or shortages must be reported to us within 3 days of receiving the consignment. The goods shall be replaced or credited upon satisfactory inspection at our premises. Products under warranty may be returned to us for repair or replacement subject to the original manufacturer’s terms. Your statutory rights are unaffected.

Please note that in all cases of returned goods we are unable to supply alternative products for temporary use whilst items are being returned or assessed under warranty.

To download a PDF copy of our returns form, click here.

Your Right to Cancel

Law requires us to inform you, the customer, of your right to cancel.  Your right to cancel an order for goods ends 14 days after you receive your goods. To cancel, you must inform us in a durable medium – for example, by post or email. You must also return the product(s) to us at your own cost. You are legally obliged to ensure that the product(s) are returned to us in the same condition as sent by us. If not, we reserve the right to refuse acceptance of the product(s).

Returns should be addressed to:
Returns Department
Gael Force Marine Equipment Ltd
136 Anderson Street
Inverness
IV3 8DH

 

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