Find out the latest information regarding our response to the Coronavirus outbreak and its impact on you as a customer.
30/03/2020 - Our message to you.
Times like these are far from normal...
In these challenging times that we are all currently living through, we know that some of you will be seeing areas of our business still operating and wondering why.
Our key objective from the outset of this situation has been to support the welfare and livelihoods of all employees. We will be honest with you, this has been hugely challenging in rapidly changing circumstances. But we are absolutely determined to deliver for our staff on this objective.
Like many millions across the country, we have been continuously following guidance given to us from the UK and Scottish Governments. UK Government guidance is clear to us; “every worker – whether critical or not – should work from home if they can but may otherwise travel to work.”
But we understand that we can only carry out our work if we follow the measures required of us to stop the spread of disease. Therefore, we have taken the following measures to date:
- We immediately identified staff in high-risk groups and moved them out of the workplace.
- Where it is possible for our staff to carry out their work from home, we have enabled them to do so.
- We immediately closed our retail shops temporarily in line with government instruction.
- For the significant number of our employees who work in manufacturing and are unable to carry out their work from home, we have been adapting to unprecedented new ways of working. We are practising, as far as is practicably possible, social distancing and thorough hand hygiene. We have more to do and we will review and improve these safety measures continually.
This is a worrying time for those staff who cannot work from home but by working safely and responsibly we can work collectively towards a common goal - to protect our health, welfare and livelihoods of all employees’ while continuing to support food producers so that they can safely grow the fish that makes its way to so many dinner tables and provides part of the nation’s food security - particularly vital at times like these.
To our employees and their families, please be assured that the health, welfare and protection of your livelihoods remain our number one priority and we will continue to adapt and improve daily, the measures we have in place to achieve that and follow government guidelines as they are updated.
To the local communities that we work in, we stand ready to support you in whatever way we can, and we will be gearing up this week to do just that and making contact with our local communities.
We appreciate your support and your understanding during these tough times.
Stay well and stay safe.
Gael Force Group
25/032020 - Some changes to our operations at Gael Force.
These are clearly unsettling times for everyone and a rapidly changing situation, hour-by-hour. We wish to express our sincerest thanks to our hard-working people and loyal customers for doing everything they can to keep themselves and others safe in recent days and weeks.
Our retail online shop gaelforcemarine.co.uk remains open currently. Customers should expect our service to be slower than usual and while we are doing all we can to meet our 3-5 day delivery service, we are operating in a challenging climate.
Should there be any requirement to make any further changes to our online operation as a result of Government instruction or a need to do anything further to protect our employees, then we will communicate these details as soon as possible. For the time being, we are dispatching goods with our delivery partners from our warehouse. An update on courier services can be found on Parcelforce’s website here: parcelforce.com/coronavirus
We have worked hard to keep our shops open to customers; however, it was clear to us yesterday that we needed to temporarily close our shops in Inverness, Glasgow and Plymouth until further notice.
If you have placed an order with us in recent days and had planned to collect from one of our shops, please call our main switchboard number +44 (0)1463 229400 and we will discuss arrangements of how you can receive your order. In the event of an in-store purchase needing to be returned to us for an exchange, refund or credit note, please contact us and we will help you.
We are passionate about helping you, our customers, with the sharing of our knowledge and listening to your feedback, challenges and needs. Our passion for working hard to help our customers won’t stop and you can continue to find ways online to keep in touch via Facebook Messenger and email at email@example.com.
Our sales representatives also remain available on their mobile numbers. Full details on our ‘contact us’ page, here: gaelforcemarine.co.uk/en/Contact-Us/cc-2.aspx
We will endeavour to keep you updated on any developments in coming days while we work hard to keep in line with this rapidly changing situation. We also encourage you to follow our social media channels regularly.
Our very best of wishes are with you and your families.
Stay safe and stay well.
Gael Force Group
17/03/2020 - An update on our response to coronavirus outbreak.
As a responsible employer and trusted supply partner, we want to ensure that our stakeholders are aware of the measures we are taking during what will be a difficult period for some. Our thoughts are with those directly and indirectly impacted by the spread of this coronavirus.
We are taking a responsible approach to this issue, following Government and World Health Organisation (WHO) advice and closely monitoring the situation as it develops.
We have already implemented measures to help play our part in preventing the spread of disease and to ensure we encourage the good health and wellbeing of our valued workforce, including avoiding non-business critical travel, conducting meetings via telephone and video conferencing where possible, and supporting and encouraging extra care around hygiene and good cleanliness in our workplaces and stores.
Based on the current governmental advice, and with the additional measures in place, it is business as usual throughout our Group.
We are working closely with our supply agents to continually assess any impact on the supply chain and, where necessary, establishing solutions that will lessen potential risks to supply. We wish to reassure customers that production and timely delivery of orders remains a high priority for us and that we will immediately inform customers of any interruptions that we may encounter.
Finally, of great importance to us, we recognise the situation has the potential to affect people in the local communities we are part of. We stand ready to support those communities and other stakeholders in whatever way we can with our resources and will seek to engage with local community councils in the coming days and weeks to work out how we can help.
Stay healthy and stay safe.
Gael Force Group