Covid-19 / Coronavirus Updates


Find out the latest information regarding our response to the Coronavirus outbreak and its impact on you as a customer.

 

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Shopping Online - Changes to operations

Updated 6th August 2020

Our online service has now returned to 'normal' with despatch and delivery following our usual timings. For further information about despatch and delivery, please visit our Delivery page.

"Express 1-2 Days Delivery” has also been reactivated to allow for faster delivery of items where you require it. As always, this is applicable to in-stock items only.

Our Click & Collect service continues to be available for our Inverness Store. You can place your order online and collect it within 2 working days. This also applies to in-stock items. See our Service Terms page for more information about this service.

As always, you can contact us about your order or if you have any questions by phone, email or our contact form. There may still be a small delay in our sales team responding to emails due to the high volume of enquiries however, rest assured that you will receive a response.

Thank you for your patience and understanding over the past few months.

Gael Force Group


Shopping In-store - Changes to operations

20th July 2020 - INVERNESS MEGASTORE - NEW OPENING HOURS

Since re-opening earlier this month, we have had time to get used to our new way of working. So, to help our customers with more access to our range of products we are pleased to announce that from Tuesday 21st July our Inverness shop hours will change, opening at 9am through to 4pm, Monday to Friday.

We have also opened up the shop floor meaning you will be able to browse products when you visit.

📍 When visiting, please help us keep other customers and colleagues safe by:

🧴 Using hand sanitiser provided at the door
😷 Wearing a face covering in store
↔️ Maintaining social distancing.

A huge 'thank you' to our customers who have shown support and patience with us while we get to grips with all the changes. 👏 


We are looking forward to welcoming you back to our Inverness Marine Megastore on Wednesday 1st July. As we re-open, here are some changes we would like to share with you…

Of course, the safety of our customers and colleagues remains our highest priority so our team has been working hard to welcome you back to our megastore safely.  Like many other shops, we have introduced new measures and a reduced service so that you can remain safe while still having the ability to buy from our range of marine products. 

Due to the additional measures and new way of working, please be prepared for the possibility of longer waiting times and queues.  We know that queuing can sometimes be frustrating, but in the current circumstances, we ask you to remain patient with our colleagues who will be there to assist you as efficiently as possible.

Our measures for safer shopping

1. Our 'Click and Collect' service will be up and running on Wednesday (1st)

To avoid any disappointment on arrival, we strongly encourage you to use our click and collect service on our website, gaelforcemarine.co.uk.  If you know what you require from our megastore then you can easily place your order and pay for items in advance of your visit.

When you use click and collect, you will receive two emails – one email to confirm your order and another email to let you know when your order is complete and ready to collect from our store.  Once you receive our ‘order complete’ email, simply take your ID and a printed or digital copy of this email with the order number to our shop desk and our colleagues will bring your pre-prepared order to you.

You can also use click and collect or our dedicated mail order telephone line to place an order for non-stocked items.  Please consider these options before travelling to our megastore with a product enquiry.

Click & Collect Terms can be found here.

2. We will also be operating a 'Buy at the counter' service

When you visit, our reduced service means that we will be asking you to tell our in-store colleagues at our shop counter what goods you require.  This means, for the time being, that our shop floor will not be accessible to customers for browsing, however, our colleagues will be on hand to help retrieve products for you. 

Because some areas of our range may have limited stock, we would encourage you to use our website to check stock levels and make full use of our click and collect service in advance of your visit. 

3. Social distancing and queuing

There will be a queuing system inside to manage access to the shop counter.

Please bear in mind that due to the implementation of additional safety measures, queuing times will be a little longer. We appreciate your patience and understanding during this time. 

To ensure a safe visit to our megastore we ask that if you can, please visit alone. Only bring one other person if you need special assistance. 

4. Extra cleaning and hygiene precautions

At our entrance we have a hand gel and cleaning station – please maintain good hand hygiene by using this station upon entry and exit. 

In line with Scottish Government guidance and for the safety of everyone, we strongly recommend that you use a face covering when you visit our megastore. 

For the time being our customer toilet facilities will not be accessible, so please bear this in mind before coming to our store so you can avoid an uncomfortable visit! 

Please also come prepared with your own bags for smaller item purchases. 

5. Cards, not cash

We are only accepting cashless payments to reduce the amount of contact between you and our colleagues.

We will also be installing protective screens at the shop desk to provide extra protection to you and our colleagues.​ 

6. Reduced opening hours

While we hope to be able to build back up to full power as the virus continues to be suppressed and lockdown restrictions are eased, we will be operating with a smaller team of colleagues than normal.  Therefore, our shop opening hours will be reduced.

Our reduced opening hours can be viewed here.

We are grateful to our loyal customers for the patience and understanding shown during these trying times, and to our hard-working colleagues for their efforts in getting our megastore re-opened with measures to keep us all safe. 

We look forward to welcoming you back… 

To click and collect, visit gaelforcemarine.co.uk  

To order over the telephone, call our dedicated Supply Chain Team on 01463 229400. 


Take a virtual tour of the Inverness Megastore below:


We are re-opening our Plymouth Marine Centre on Monday 18th May. As we re-open, here are some changes we would like to share with you…

In our shop, we are taking all necessary measures to ensure that we keep our employees and customers safe by encouraging social distancing of 2 metres in-store, limiting numbers of people in the shop at any one time and providing hand gel for people to use.

We are also encouraging customers to use a credit or debit card to pay for goods.

We thank you for your co-operation during these challenging times for everyone and look forward to welcoming you back to the shop.

Stay safe and stay well.

Gael Force Group