Click & Collect Terms


Our Terms & Conditions apply to delivered orders as well as collection orders but please find specific terms for the Click & Collect service below:

 

Terms and Conditions of Click & Collect Service:

** We aim to fulfil orders within two working days of receipt of your order. Although we will make every effort to prepare your order as quickly as we can, unfortunately, we cannot guarantee same day or next day collection. This applies to in-stock items only. Out of stock items are not available to collect within this timescale.

** We want to ensure that your collection is as smooth and free from any inconvenience. Therefore, we politely request that you do not visit our store to collect your order until you have received your 'Order Complete' email. This may be later than the time originally stated when you placed your order. If you have been waiting 3 full working days since you placed your order, please contact us by email (orders@gaelforcegroup.com) or by phone (01463 229400) to enquire about your order.

** To help us locate your order quickly, you will need to bring a copy of your 'Order Complete' email to collect your order, either printed or visible on a personal device. You will also need to bring identification. We are under no obligation to release goods without sight of valid email confirmation and ID.

** Collections should be made by going to our Megastore Shop Counter in Inverness. Address: 136 Anderson Street, Inverness, IV3 8DH, Scotland.  If there are other customers waiting in a queue, then please join the queue as normal.

** The megastore is open 9 am - 4 pm Monday to Friday. Orders cannot be collected outwith these days and times. Collection times are approximate.

** If you are collecting restricted items (such as knives), your ID must reference your age. 

** Your reservation will be held for a maximum of 7 days at which time we will return your order to stock and refund you. Should you intend to collect your order after this time has elapsed, you must inform us as soon as possible by email (orders@gaelforcegroup.com) or by phone (01463 229400).

** In the event that we cannot fulfil all or part of your order, we will contact you by telephone and you will be entitled to cancel all or part of your order.

** Collections are unavailable on certain days around the Christmas and New Year period. Please see our Christmas Opening Hours to find out when we are open during this period.

** Gael Force Marine reserves the right to amend this service to suit our customer's needs at any time.

 

Coronavirus - Important points about collecting in-store:

** Social distancing and queuing are in place in-store. Please bear in mind that queuing times will be a little longer due to this and a smaller team of staff in-store.

** We will have a hand gel and cleaning station at the shop entrance. Please maintain good hand hygiene, in line with government guidance, by using these upon entry and exit.

** Toilet facilities are not available at our store, please be aware of this is travelling some distance.

** Where possible, please visit our megastore alone. Only bring one other person if you need special assistance.

** If you choose to purchase extra items in store, please also be aware that we are only accepting cashless payments to reduce the amount of contact between you and our colleagues.