Terms & Conditions


The Terms and Conditions below are a summary of our full Terms and Conditions of Sale. Full terms can be viewed here.

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Information about Gael Force Marine

Gael Force Marine is a supplier of Marine Equipment.  www.GaelForceMarine.co.uk is a website operated by Gael Force Group Ltd. (us). We are registered in Scotland under company number SC101936 and with our registered office address at 136 Anderson Street, South Kessock, Inverness, IV3 8DH. Our trading address for this website is 136 Anderson Street, South Kessock, Inverness, IV3 8DH. Our VAT number is 801768825.

Payment of Orders

When you place your order with us, RealEx Payments, our payment partner, will authorise your card for transaction.  This means a request will be sent to your bank to debit the total order value immediately. Transactions are handled on our behalf by RealEx Payments.  All orders are paid for in GB Pound Sterling (£).  If you intend to pay with a non-UK based credit/debit card you accept that payment may fluctuate depending on exchange rates between time of ordering and charging of credit/debit card.

This applies to orders placed on our website only.

We accept Mastercard, Visa, Delta, and UK Maestro.

We also accept PayPal for payments.  If you choose to pay via PayPal we will only dispatch goods once full payment has been cleared via PayPal.

The taking of payment at the point of order does not indicate acceptance of your order. Acceptance will occur when we send you a dispatch of goods confirmation e-mail.

Our Stock

The Gael Force Marine website shows product stock indicators.  When you, the customer, places your order you do so in acceptance that goods may not be in stock at time of ordering.  We have included this term in the case of stock discrepancy.  Any goods out of stock will be notified within 48 working hours of the order being placed. Standard delivery time for out of stock goods is within 14 days. If further delays are expected we will contact you with an estimated delivery date.

We are a multi-store retailer and as a result product stock indicators are indicative of our combined stock situation across various stock locations. Therefore, to avoid disappointment, we advise customers travelling to our stores to call ahead to check our stock situation at specific stores.

Pricing

At Gael Force we continually check and compare our prices and endeavour to offer you the best value.  However due to a number of factors such as; currency, raw material and manufacturing costs which can vary beyond our control, prices can alter and therefore we reserve the right to change our online prices without prior notice.  We kindly ask that customers have patience and understanding when this is the case.

Prices include VAT (unless otherwise stated) but do not include delivery charges; delivery costs are added to you order at the checkout.

If you are ordering from and are resident outside the E.U, VAT will be deducted from your order at the checkout.

On the Gael Force Marine website we have a 'Euro Pricing' facility. The Euro prices that you see on every product on our website should be used as a guide price only - all orders are paid for in GB Pound Sterling only.  By submitting your order to Gael Force Marine you recognise that the Euro price is a guide price only.

Confirmation and Acceptance of your Order

When we receive your order we will send you an e-mail acknowledgement. This is to indicate that we have received your order. It does not indicate that a contract exists between us.  We will indicate acceptance of your order, and hence a contract between us, when we send you confirmation of goods dispatched via e-mail. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

While your credit card may be debited before the contract is formed, if we do not accept your order, a refund will be made immediately after rejection of the order.

Delivery

Please note all parcels are sent by courier on a ‘signed for’ service. No parcels will be left at an address without a signature.  In the event that a 'Sorry you were out...' card is left at your address you should contact the courier company responsible for delivering your goods first.  We do not accept responsibility for undelivered goods if a person is not available to sign for goods being delivered at an address.

Please click here to see our dedicated Delivery page for all other details.  Details on the Delivery Page are included in our Terms and Conditions.

Returns Policy

We understand and appreciate that not all customers intend use their purchases immediately and require time to get down to their boat to check the suitability of a product.  With this in mind we are pleased to offer customers a generous 28 day returns policy with the following terms; 

Goods may be returned for full refund within 28 days of receipt without query. We cannot, however, refund or exchange damaged goods, non-stock items or goods which have been custom made to order such as rigging, cut lengths of rope, chain & wire. We ask customers to take extra good care when returning goods and, where possible, return original packaging. In order for your return to be processed swiftly it must contain a Returns Form.  In such an event you shall return to us at your cost the Goods, properly packed to ensure safe delivery, to our address as set out below. 

1. You can find your Returns Form displayed on the reverse of the Delivery Note with the original order. You can also download a PDF copy of the form by clicking here.

2. You should then contact our Sales Department on 0845 450 1077 or by e-mailing sales@gaelforce.net to request for a Returns Code.

3. The Returns Code should then be documented on the form along with your reason for return.

4. The Returns Form should be returned along with the goods.

We strongly recommend that when returning goods that you use a carrier that offers a "signed for" service as the goods remain the responsibility of the customer until received at our address below.

Returns Department

Gael Force Marine

136 Anderson Street

Inverness

IV3 8DH 

Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. Failure to do so may mean we are unable to contact you to confirm credit and/or refund arrangements.

Your Right to Cancel

You are entitled to cancel your order within 14 calendar days, beginning on the day you received your goods, and receive a full refund, excepting any enhanced delivery options. To cancel you must inform us via durable medium (Post, Fax or E-mail). You must also return the product(s) to us within 14 calendar days at your own cost. For items normally unable to be returned by post such as pressurised containers, hazardous liquids or flares, please contact us for an indication of courier costs for these items. You are required to ensure that the product(s) are returned to us unused and complete. If not, we reserve the right to deduct an amount reflecting the diminished value of the product.

Product Substitution

Product details and descriptions on this website are based upon information obtained from suppliers and are correct at the time of printing. Errors and Omissions Excluded. Due to constant product development and more efficient sourcing of product we reserve the right to substitute or update the catalogued products with amended or improved products at any time.

Click and Collect Service

We are pleased to offer a click and collect service on our website.  When you choose to use our click and collect service, we will send you two e-mails; the first e-mail acknowledging your order, and the second one confirming that your goods are ready to collect from your chosen branch.  We politely request that customers wait for the second collection confirmation e-mail prior to collecting goods.  Our warehouse typically takes around 24 to 48 hours (weekdays) to make up orders, however we will always do our utmost to turn this around quicker.  

All our normal terms and conditions apply to this service.

Purchase of Knives

In accordance with Civic Government (Scotland) Act 1982 - Licensing of Knife Dealers, it is an offence to sell to a person under the age of 18 a knife or knife blade.  Customer checks may be made via Electoral Roll or by any other means if there is any reason to believe that a purchaser is under the age of 18.

Our full Terms and Conditions of Sale can be viewed by clicking here.