Delivery And Returns


General information

For specific shipping information for your shipping country, click here.

We aim to dispatch orders within one working day of your order being placed, subject to stock availability. In the case of products being out of stock, you will be made aware of this during the checkout process and as instructed in your order acknowledgement e-mail.  We will contact you within one working day if we discover that a product is likely to be out of stock for longer than 14 days.

We only dispatch orders on weekdays. Items are not dispatched on Saturdays and Sundays. Therefore, orders placed after 12pm on a Friday will not be dispatched until the following Monday. Courier deliveries do not normally occur on a Saturday, and we give no guarantee that you will receive an order on a Saturday. Once goods leave our premises we cannot guarantee an exact delivery time and date, however, we will do our utmost to get the goods to you on time. The vast majority of our orders are sent with courier except in cases of very small items under £25 in value which are sometimes sent with Whistl Mail Service.

For standard delivery, we offer a 3-5 working day service.  Please allow for the 5 working days to elapse before contacting us in the unlikely event of a delay.  You can also track your delivery with the courier through the tracking number which is sent along with the dispatch email.

Packages dispatched with couriers will require a signature from a person at the delivery address. Goods will not be left without a signature.


Standard Products (non-hazardous/non-bulky products)

Region

Whistl Mail large letter size:

Under £25 & Up to 500g

Standard courier delivery

(3 to 5 working days)

0.5kg-20kg & Under 1.5m length

Standard courier delivery

(3 to 5 working days)

20-30kg & Under 1.5m length

Express delivery

(1 to 2 working days)

Up to 10kg & Under 1.5m length

UK Mainland £3.49 £5.95 or FREE on orders over £100* £6.99 or FREE on orders over £100* £10.99 or £5.95 on orders over £100*

Scottish Islands

(KA27, PA41-78, PH42-44, HS1-9, KW15-17, ZE)

£3.49 £5.95 or FREE on orders over £100* £6.99 or FREE on orders over £100* Not available for this area

Northern Ireland,

Isle of Man,

Scilly Isles

£3.49 £5.95 or FREE on orders over £100* £15.99 Not available for this area
Channel Isles £3.49 £12.99 (zero-VAT) £12.99 (zero-VAT) Not available for this area

*Our free standard delivery service - spending over £100
When you spend £100 or more online, we offer free standard delivery subject to the following terms and conditions.
• Applies to the delivery of selected non-hazardous items within UK mainland, some Scottish island addresses, Northern Ireland, Isle of Man and Isles of Scilly - this does not include the Channel Isles.
• Applies to single orders with a minimum spend of £100 after any discount or promotions have been added.
• Free delivery offer applies to standard delivery only (3-5 working days).
• If you can’t wait that long you can opt for express delivery (1-2 working days) at a reduced rate of £5.95.
• One shipment only. If some of the items ordered are not in stock or split between our shop locations you may need to wait a little longer until the order is complete to dispatch. We will notify you if this is the case.

• Applies to retail transactions only.

PRODUCT EXCLUSIONS
• This offer completely excludes the purchase of flares/pyrotechnics, batteries and liferafts.

• This offer excludes antifouling, paints and hazardous liquids being dispatched to Scottish Island postcodes pre-fixed HS6-HS9KW15-17, PA41-78, PH42-44, and ZE.

• This offer excludes antifouling, paints and hazardous liquids being dispatched to other GB postcodes pre-fixed BT, TR21-TR25, IM.
• Valid for orders up to 30kg in weight and 1.5mtr in length.

 

hazardous symbol Hazardous, Restricted and Bulky Products

As we are an ISO 9001 registered company, we are required to comply strictly with the regulations on the shipping of hazardous equipment, and this means using an ADR registered courier to ship any product with a hazardous label. The charges below are reflective of what our couriers charge us.

Region

Antifouling, Harmful Liquids, Fire Extinguishers.

Up to 10kg. Goods between 1.5m and 3m in length.

Flares/
Pyrotechnics.

Up to 29kg

Liferafts

Under 30kg containing flares.

Goods over 30kg
UK Mainland postcodes

£8.99 or

FREE on orders over £100 up to 10kg

£26.40 Pallet prices begin at £60.

West of United Kingdom island postcodes

(KA27, PA41-PA78, PH42-PH44) 

£14.99

(free delivery is not available in these areas for hazardous items)

£14.99 (KA27)

£26.40 (PA41-PA78, PH42-PH44)

Please call for price

Western Isles Postcodes

(HS1-HS5)

£8.99 or

FREE on orders over £100 up to 10kg

£26.40 Please call for price

Western Isles Postcodes

(HS6-HS9)

£14.99

(free delivery is not available in this area for hazardous items)

£26.40 Please call for price
Orkney (KW15-KW17)

£14.99

(free delivery is not available in this area for hazardous items)

£26.40 Please call or email for price
Shetland (ZE)

£34.99

(free delivery is not available in this area for hazardous items)

£26.40 Please call or email for price
Northern Ireland (BT1-BT99)

£39.99

(free delivery is not available in this area for hazardous items)

Restricted items. Unable to ship to this area
Isle of Wight (PO30-PO41)

£16.99

(free delivery is not available in this area for hazardous items)

Please call for price tel : 0845 4501077 or email: sales@gaelforcegroup.com

Regrettably, we cannot deliver the hazardous/restricted products to the following GB postcode prefixes:
BT Postcodes (Northern Ireland)
GY & JE Postcodes (Channel Isles)
IM Postcodes (Isle of Man)
TR21, TR25 (Scilly Isles)


International Delivery

We cannot send hazardous goods, bulky items over 30kg and items over 1.5 metres in length to international destinations. We reserve the right to decline any order for hazardous goods destined for an international location. Hazardous items include, but are not limited to antifouling paint, lifejackets, co2 gas cylinders, liferafts, flares, paint, harmful liquids, outboard engines.


Deliveries to BFPO Addresses 

Delivery charges to BFPO addresses will vary. If you require delivery to be made to a BFPO address please contact us prior to placing your order and we will happily give you a quotation.

 
Returns

We understand and appreciate that not all customers intend to use their purchases immediately and require time to get down to their boat to check the suitability of a product.  With this in mind we are pleased to offer customers a generous 28 day returns policy with the following terms; 

Goods may be returned for full refund within 28 days of receipt without query. We cannot, however, refund or exchange damaged goods, non-stock items or goods which have been made to order such as rigging, cut lengths of rope, chain & wire. We ask customers to take extra good care when returning goods and, where possible, return original packaging. In order for your return to be processed swiftly, it must contain a Returns Form. In such an event you shall return to us at your cost the Goods, properly packed to ensure safe delivery, to our address as set out below. 

1. You can find your Returns Form displayed on the reverse of the Delivery Note with the original order. You can also download a PDF copy of the form by clicking here.

2. You should then contact our Sales Department on +44(0)1463 229400 or by e-mailing sales@gaelforcegroup.com to request a Returns Code.

3. The Returns Code should then be documented on the form along with your reason for return.

4. The Returns Form should be returned along with the goods.

We strongly recommend that when returning goods that you use a carrier that offers a "signed for" service as the goods remain the responsibility of the customer until received at our address below.

Returns Department

Gael Force Marine

136 Anderson Street

Inverness

IV3 8DH 

Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. Failure to do so may mean we are unable to contact you to confirm credit and/or refund arrangements.

 

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