In Summary: Gael Force Marine Conditions of Sale
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Information about Gael Force Marine
Gael Force Marine is a supplier of Marine Equipment. www.gaelforcemarine.co.uk is a website operated by Gael Force Group Ltd. (us). We are registered in Scotland under company number SC101936 and with our registered office address at 136 Anderson Street, South Kessock, Inverness, IV3 8DH. Our trading address for this website is 136 Anderson Street, South Kessock, Inverness, IV3 8DH. Our VAT number is 801768825.
Payment of Orders
When you place your order with us, SagePay, our payment partner, will authorise your card for transaction. This means a request will be sent to your bank to reserve the total order value. We will not release funds to our bank until we dispatch your order, i.e. payment for all orders is taken when the order (or first part of an order) is dispatched. Transactions are handled on our behalf by SagePay. All orders are paid for in GB Pound Sterling (£). If you intend to pay with a non-UK based credit/debit card you accept that payment may fluctuate depending on exchange rates between time of ordering and charging of credit/debit card.
We accept Mastercard, Visa, Delta, and UK Maestro.
Our Stock
The Gael Force Marine website does not show live product stock. When you, the customer, places your order you do so in acceptance that goods may not be in stock at time of ordering. We have included this term in the case of stock discrepancy. Any goods out of stock will be notified within 48 working hours of the order being placed. Standard delivery time for out of stock goods is within 14 days. If further delays are expected we will contact you with an estimated delivery date.
Pricing
At Gael Force we continually check and compare our prices and endeavour to offer you the best value. However due to a number of factors such as; currency, raw material and manufacturing costs which can vary beyond our control, prices can alter and therefore we reserve the right to change our online prices without prior notice. We kindly ask that customers have patience and understanding when this is the case.
Prices include VAT (unless otherwise stated) but do not include delivery charges; delivery costs are added to you order at the checkout.
If you are ordering from and are resident outside the E.U, VAT will be deducted from your order at the checkout.
On the Gael Force Marine website we have a 'Euro Pricing' facility. The Euro prices that you see on every product on our website should be used as a guide price only - all orders are paid for in GB Pound Sterling only. By submitting your order to Gael Force Marine you recognise that the Euro price is a guide price only.
Confirmation and Acceptance of your Order
When we receive your order we will send you an e-mail acknowledgement. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment is debited from your credit/debit card. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery
Please note all parcels are sent by courier on a ‘signed for’ service. No parcels will be left at an address without a signature. In the event that a 'Sorry you were out...' card is left at your address you should contact the courier company responsible for delivering your goods first. We do not accept responsibility for undelivered goods if a person is not available to sign for goods being delivered at an address.
Please click here to see our dedicated Delivery page for all other details. Details on the Delivery Page are included in our Terms and Conditions.
Returns Policy
*Goods may be returned for full credit within 14 days of receipt without query. We cannot, however, refund or exchange damaged goods, non-stock items or goods which have been made to order such as rigging, cut lengths of rope, chain & wire. We ask customers to take extra good care when returning goods and, where possible, return original packaging. In order for your return to be processed swiftly it MUST contain a Returns Form.
- You can find your Returns Form displayed on the reverse of the Delivery Note with the original order. You can also download a PDF copy of the returns form by clicking here.
- You should then contact our Sales Department on 0845 450 1077 to ask for a Returns Code.
- The Returns Code should then be documented on the form along with you reason for return.
- The Returns Form should be returned along with the goods.
We strongly recommend that when returning goods that you use a carrier that offers a "signed for" service as the goods remain the responsibility of the customer until received at our address below.
Returns Department
Gael Force Marine
136 Anderson Street
Inverness
IV3 8DH
Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. Failure to do so may mean we are unable to contact you to confirm credit and/or refund arrangements.
Your Right to Cancel
You are entitled to cancel your order within 7 working days, beginning on the day you received your goods. To cancel, you must inform us in writing - either by post or e-mail. You must also return the product(s) to us immediately at your own cost and risk. You are legally obliged to ensure that you take reasonable care when returning the goods to us. If not, we reserve the right to refuse acceptance of the product(s).
Product Substitution
Product details and descriptions on this website are based upon information obtained from suppliers and are correct at the time of printing. Errors and Omissions Excluded. Due to constant product development and more efficient sourcing of product we reserve the right to substitute or update the catalogued products with amended or improved products at any time.
Purchase of Knives
In accordance with Civic Government (Scotland) Act 1982 - Licensing of Knife Dealers, it is an offence to sell to a person under the age of 18 a knife or knife blade. Customer checks may be made via Electoral Roll or by any other means if there is any reason to believe that a purchaser is under the age of 18.