Terms & Conditions

WELCOME TO Gael Force Online MegaStore

RETURNS POLICY

Goods may be returned for full credit (excluding carriage) within 14 days of receipt without query. We cannot, however, refund or exchange damaged goods, books, charts, software, videos, non-stock items or goods which have been made to order such as rigging, cut lengths of rope, chain & wire. Goods should be returned as new and in their original packing and MUST contain a Returns Form, included with your order, stating the reason for your return and instructions for us to follow. (Please note, if goods are returned without paperwork no credit can be raised). We strongly recommend that when returning goods that you use a carrier that offers a "signed for" service as the goods remain the responsibility of the customer until received at our address below.

Returns Department

Gael Force Marine

136 Anderson Street

Inverness

IV3 8DH

Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. We’ll exchange the item or refund the goods whichever you prefer.

PAYMENT METHODS

Full payment for all orders will be taken when the order is placed.  Transactions are handled on our behalf by SECpay. Any goods out of stock will be notified within 48hrs of the order being placed. Standard delivery time for out of stock goods is within 14 days. If further delays are expected we will contact you with an estimated delivery date.

PRICING AND ORDER CONFIRMATION

RESERVATION OF TITLE

All goods remain the property of Gael Force Marine Equipment Ltd until payment has been received in full.

PRODUCT SUBSTITUTION

Delivery

Click one of the following -

·         Dispatching your goods

·         Delivery Costs and Times

·         Delivery of Hazardous Goods

Dispatching your goods

When you place your order with Gael Force Marine this will be taken care of by a member of our sales team. For items in stock, we aim to dispatch within 1 working of your order being placed. In the case of products being out of stock, a member of our sales team will contact you within 1 working day to inform you.  Generally, for most out of stock products we will attempt to dispatch goods as soon as possible giving you the best time estimate possible. At busier periods of the year, orders may take longer to dispatch however we will always endeavour to send your order in a timely manner.

Express delivery for UK mainland, Scottish Isles and Isle of Wight normally takes 1-2 working days from date of dispatch.  If you require express delivery then your order  must be placed before 12pm for dispatch to take place the same day.

Once goods leave our premises we cannot guarantee an exact delivery time and date, however we will do our utmost to get the goods to you on time. The vast majority of our orders are sent with courier, except in cases of very small items under £25 in value which are sometimes sent with Royal Mail.

Please note all parcels are sent by courier on a ‘signed for’ service. No parcels will be left at an address without a signature.

Delivery Costs and Times

UK MAINLAND (excluding N. Ireland, Isle of Man, Channel Isles and Scilly Isles)

CONSIGNMENTS UP TO 10KG

CONSIGNMENTS BETWEEN 10KG AND 30KG

HAZARDOUS AND BULKY ITEMS

For a full list of hazardous goods please see below.

N.IRELAND, ISLE OF MAN, CHANNEL ISLES & ISLES OF SCILLY

Consignments up to 30Kg and under 1.5 metres in length

Standard Delivery 3 - 5 working days - £14.99 inc. VAT

Express Delivery service is not available outside Mainland UK.

Hazardous goods cannot be dispatched outside Mainland UK.

REPUBLIC OF IRELAND

Consignments up to 30Kg and under 1.5 metres in length

Standard Delivery 3 - 7 working days -   £17.50 inc. VAT

Express Delivery service is not available outside Mainland UK.

Hazardous goods cannot be dispatched outside Mainland UK.

EUROPE (Selected EU Countries)

Consignments up to 30Kg and under 1.5 metres in length

Standard Delivery based on a 5 - 10 working day delivery.

Europe Zone 1

Belgium , Denmark, France, Germany, Ireland, Luxembourg, Netherlands

(£17.50)

Europe Zone 2

Austria, Greece, Italy, Portugal, Spain (excluding Spanish Islands)

(£27.50)

Europe Zone 3

Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Norway (excluding Svalbard + Jan Mayen Isles), Poland, Slovakia, Slovenia, Sweden

(£35.00)

Europe Zone 4

Gibraltar , Malta, San Marino, Switzerland

(£40.00)

Please contact sales@gaelforce.net for quotations on carriage for all other countries.

Delivery of Hazardous Goods

Due to set rules and regulations which affect the transportation of hazardous items within the UK, such goods are subject to additional charges. Hazardous goods cannot be sent on an Express Delivery.

   The following items are classified as Hazardous goods and cannot be dispatched to areas outside Mainland UK.

- Goods containing compressed gas cylinders/canister

- Liferafts (contains compressed gas canister)

- Lifejackets (contains compressed gas cylinder)

- Gas Foghorns

- Flares and Pyrotechnics

- Fire Extinguishers

        - Engine Oils.

For further information regarding delivery of hazardous items please contact sales@gaelforce.net or telephone our sales team on 01463 229400.